Voxeo snuck in a pre-Christmas press release on December 21, announcing the general availability of Designer Version 8. Designer, an AJAX based voice application development tool, allows users of the Voxeo Prophecy (premises) or Evolution (hosted) to build simple voice applications without the need to purchase any additional products.
There is a general myth that people should be able to converse with a system - either by phone or on the web - just like they were talking to a human. In fact certain voice applications even go as far as to name their personas. The idea is that by combining advanced personas and natural language understanding - the ability for a caller to interact with a platform using normal speaking patterns - you’ll create a better user experience.
Once considered the penultimate technology for search engines, Google’s Head of Research believes that natural language doesn’t deliver much benefit for end users. With speech engine providers and application development companies putting so much emphasis on natural language and “How May I Help You” applications, it is time to take a cue from the mighty search engine provider and re-evaluate the industry’s priorities.
Capping off this year’s major investments in the voice application/voice tooling space, investors have pumped an additional $20 million into TuVox.
Disclosure: VoiceObjects, as a platform solution for managing voice applications, is in some ways competitive with the Vicorp xMP offering.
On December 5, VoiceObjects published a press release stating that Nortel was now a reseller of its phone application platform. Read more »
Though there are a number of softphones available on the market, one of the “holy grail” solutions that the VoIP market has been driving for is the creation of an “embed-able” softphone. Today’s announcement of the release of TringPhone brings the industry one step closer to moving the traditional telephone off of the desk. Read more »
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