Telisma, the speech recognition firm that is making waves for its innovative solution for rapidly deploying new languages has announced its partnership with Israel’s speaker verification leader Persay. The partnership establishes a joint marketing relationship between the two firms.
In a show of support for its speech-enabled managed services model, Voxify press released its $15 million infusion on February 12. Read more »
Since the mid-90s, the enterprise voice world has been stuck in a rut. By 1997, every call center or large enterprise had chosen its primary carrier, its PBX supplier and its IVR vendor. During this time, it was all about proprietary technology. If you bought a Lucent (now Avaya) G3R switch, you did all your internal wiring based on the Lucent specification. You also bought Lucent phones which only worked with Lucent’s proprietary line-side protocol. You configured your Lucent switch to work with the carrier’s signaling, and either you purchased Lucent’s Conversant IVR platform or dealt with a third party IVR which had limited capabilities to pass caller entered data back to the switch. Not that I’m picking on Avaya here. Nortel, Alcatel, Ericsson, NEC and Siemens all contributed to this vendor exclusive model.
Read more »
Vicorp Group, Plc. and the individual authors do not provide any warranty, either implicit or explicit, for information contained and published on this site.