Telisma, the speech recognition firm that is making waves for its innovative solution for rapidly deploying new languages has announced its partnership with Israel’s speaker verification leader Persay. The partnership establishes a joint marketing relationship between the two firms.
In a show of support for its speech-enabled managed services model, Voxify press released its $15 million infusion on February 12. Read more »
Since the mid-90s, the enterprise voice world has been stuck in a rut. By 1997, every call center or large enterprise had chosen its primary carrier, its PBX supplier and its IVR vendor. During this time, it was all about proprietary technology. If you bought a Lucent (now Avaya) G3R switch, you did all your internal wiring based on the Lucent specification. You also bought Lucent phones which only worked with Lucent’s proprietary line-side protocol. You configured your Lucent switch to work with the carrier’s signaling, and either you purchased Lucent’s Conversant IVR platform or dealt with a third party IVR which had limited capabilities to pass caller entered data back to the switch. Not that I’m picking on Avaya here. Nortel, Alcatel, Ericsson, NEC and Siemens all contributed to this vendor exclusive model.
Read more »
In large enterprises across the globe, corporations are quickly realizing that with the migration to soft-PBXes and VoIP, the artificial barrier between the IT and Telecom organizations is ready to come down. It hasn’t been a fast transition: the first time I experienced this was over six years ago when my director of Telecom services was promoted into a VP role that encompassed all applications and infrastructure - web, mainframe and voice.
Oracle, the venerable database supplier to the world has purchased BEA. This move accelerates Oracle’s corporate transformation from being a database company into a full service application platform.
Voxeo snuck in a pre-Christmas press release on December 21, announcing the general availability of Designer Version 8. Designer, an AJAX based voice application development tool, allows users of the Voxeo Prophecy (premises) or Evolution (hosted) to build simple voice applications without the need to purchase any additional products.
There is a general myth that people should be able to converse with a system - either by phone or on the web - just like they were talking to a human. In fact certain voice applications even go as far as to name their personas. The idea is that by combining advanced personas and natural language understanding - the ability for a caller to interact with a platform using normal speaking patterns - you’ll create a better user experience.
Once considered the penultimate technology for search engines, Google’s Head of Research believes that natural language doesn’t deliver much benefit for end users. With speech engine providers and application development companies putting so much emphasis on natural language and “How May I Help You” applications, it is time to take a cue from the mighty search engine provider and re-evaluate the industry’s priorities.
Capping off this year’s major investments in the voice application/voice tooling space, investors have pumped an additional $20 million into TuVox.
Disclosure: VoiceObjects, as a platform solution for managing voice applications, is in some ways competitive with the Vicorp xMP offering.
On December 5, VoiceObjects published a press release stating that Nortel was now a reseller of its phone application platform. Read more »
Though there are a number of softphones available on the market, one of the “holy grail” solutions that the VoIP market has been driving for is the creation of an “embed-able” softphone. Today’s announcement of the release of TringPhone brings the industry one step closer to moving the traditional telephone off of the desk. Read more »
Vicorp Group, Plc. and the individual authors do not provide any warranty, either implicit or explicit, for information contained and published on this site.